Plans and billing

Every organization has a plan. It decides how many private games you can have online, how many members you can have, and which features you can use. Public games are free on every plan.

A seat is an active member: a member who signed in or played during the billing period, you included. VAT is added to the prices excl. VAT; Stripe calculates it according to your country and status (see Invoices and billing details).

Private games and public games

• A private game is a deployed fork with Organization or Restricted visibility: only the members you authorize play it, with their account. How many can be online at the same time depends on the plan.
• A public game is a deployed fork with Public visibility: anyone plays it, without an account, for example during an event. Public games are free on every plan: they never take up a private game place, and their players without an account are never seats. On the Free plan, they allow 1,000 plays per month (see Plan limits). They cannot be exported as SCORM packages: a SCORM package only launches a private game (see LMS exports).

Each public game, like each catalog demo, opens with a Maketools welcome screen (logo, presentation of Maketools and a QR code to maketools.ai). It cannot be removed for now, whatever the plan. It never appears in the editor or when you test your fork.

The billing screen

Owners open Plan and billing in the organization menu. It shows:

• the current plan, and where it comes from (Stripe subscription or Enterprise agreement);
• the billed seats and the number of active members in the current period;
• how much of each limit you use (members, online private games);
• the estimated next invoice;
• the list of invoices;
• a comparison of the plans.

Only Owners can see this screen and change the plan.

Subscribe to Plus or Pro

1. Choose the plan (Plus or Pro) and the billing interval (monthly or annual).
2. You are redirected to Stripe Checkout, a secure payment page hosted by Stripe. Enter the billing address (mandatory) and, if you have one, your organization's EU VAT number: VAT is calculated from this information.
3. Once the payment is confirmed, you come back to the billing screen, which shows the activation in progress and switches to the new plan within a few seconds. If it takes longer, the screen says so: reload it a few minutes later, and contact us if the plan still has not changed.

After that, everything is managed in the Stripe customer portal, with the Manage subscription button: switch from Plus to Pro (or back), from monthly to annual billing (or back), change the payment method, edit your billing details, download invoices or cancel. A change of plan or billing interval is prorated over the rest of the period; a cancellation takes effect at the end of the current period.

We never see or store your card details: they stay with Stripe.

Moving to a lower plan

Moving from Pro to Plus, canceling, or leaving a payment failed for more than 7 days deletes nothing. The limits of the new plan apply: private games beyond the limit are suspended until you free a place or take a higher plan again, and the features of the higher plan are no longer available. Details are in Plan limits.

Enterprise

Enterprise is sold on quote. It includes everything in Pro and, depending on your agreement:

• custom-made games created by Maketools for your organization, added to your catalog and visible to your organization only;
• customization of your forks by our team: you invite the designated Maketools staff into your organization with the Editor role, and you can withdraw their access at any time.

Without moving to Enterprise, you can also order a custom game on its own, on quotation, whatever your plan: see Custom game.

Contact us: once the agreement is signed, our team activates the plan for your organization. It then takes precedence over any Stripe subscription. The agreement sets its own terms (price, term, service level).

See also Seats and active members, Plan limits and Invoices and billing details. The contractual terms are in the terms of sale.