Invoices and billing details

Invoices for the Plus and Pro plans are issued by Maketools through Stripe, our payment provider. Only the organization's Owners can access them.

Find your invoices

Two places, which show the same invoices:

• the Invoices section of the Plan and billing screen (/admin/<your-organization>/billing): for each invoice, its number, date, amounts excl. VAT, VAT and incl. VAT, status (paid, due…), a link to the PDF and a link to its page at Stripe;
• the Stripe customer portal, opened with the Manage subscription button, which keeps the full history.

Maketools does not store your invoices: the screen reads them from Stripe each time it is shown (with one minute of caching). An invoice that has just been issued may therefore take up to a minute to appear.

You also receive each invoice at the billing email address.

Edit your billing details

In the Stripe customer portal, you edit:

• the company name and billing address;
• the EU VAT number;
• the billing email and phone number;
• the payment method.

You are responsible for their accuracy. A change applies to subsequent invoices: an invoice already issued is not modified. To have an invoice corrected, write to us at charlotte@maketools.ai.

The same portal lets you change plan (Plus ↔ Pro) or billing interval (monthly ↔ annual), with proration, and cancel at the end of the period.

VAT

Prices are shown excluding taxes. VAT is calculated automatically by Stripe (Stripe Tax) according to your organization's country and status, from the billing address and VAT number you enter:

• organization established in France: French VAT;
• taxable organization established in another European Union country, with a valid EU VAT number: invoice excluding VAT, with the reverse-charge mention (you account for VAT in your country);
• other cases: the tax is calculated according to the rules of your country.

Enter the billing address and VAT number before paying (on the payment page) or as soon as possible in the portal: the VAT on an invoice depends on the information known when it is issued.

What invoices show

Invoices bear the mandatory business-to-business particulars: identity and VAT number of Maketools and of your organization, details of the seats and the period, amounts excl. VAT, VAT and incl. VAT, due date, rate of late payment penalties, fixed recovery fee of €40, and no discount for early payment.

Your data

Maketools only keeps your organization's Stripe identifiers (customer, subscription), the subscription status, the period and the number of seats. We never see your card. The company name, address, VAT number and invoices are kept by Stripe, which keeps invoices for 10 years (accounting obligations). See the privacy policy.

See also Plans and billing and Seats and active members.